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Social Media Analytics

Top 5 Australian Brands on Social Media this year

December 11, 2022

It’s that time of year again – when we look forward to sun, BBQs, and a bit of well-deserved time off. 

It’s also the time to look back at the year just been – the highs, the lows, the viral posts and the social faux pas.  

We’ve pulled together the top social media posts of 2022 from the brands in our Top 25 Australian Scoreboard, identified those that consistently hit their social media content out of the park, and found the key takeaways we can learn from. 

P.S. Curious where your brand fits in? If you’re not a Zavy user yet, download our free Social Media Content Benchmarks report to find out how you stack up against your direct industry competitors. 

5. JETSTAR 

Starting out the top five best performers on social this year was low-fare airline, Jetstar. Jetstar had a number of great content ‘wins’ in 2022, not in the least due to their light-hearted, humorous tone and low-production posts, like these three below. These posts – simple text posts and a humorous Messenger exchange – are a great example of how high-performing content doesn’t necessarily need to be high-production value, it just needs to find a way to break through the noise and resonate. Jetstar showed us that one way to break through the noise is to strip away sleek design and focus on curating an authentic, casual voice that makes people laugh. 

Lesson: Use humour to engage 

4. BUNDABERG RUM

Bundaberg Rum was a surprise high-performer on Facebook this year, mainly due to the posts below. These are great examples of product-first social marketing, creating products that your customer base is genuinely interested in, and then using their enthusiasm on social to create a buzz. You can see this in action in the metrics – the high number of shares and tags in the comments suggest that most of the interactions on these posts are people tagging their friends to get excited for the new product. This explains why Bundaberg’s Campfire Rum post had the highest engagement-sentiment ratio out of all the brands on the list, with a large number of interactions and high positive sentiment. Letting your audience push your message and create buzz is a great reason to create exciting, shareable content.

Lesson: Create buzz around a product

3. TELSTRA

Hey look, another messaging screenshot! Do we sense a theme? Telstra used their social content to identify frustrations their customers were having (like dodgy scam texts or international helpdesks) and shared that they were working towards a solution. The content varied from simple text posts to high-production video, but they kept the messaging consistent throughout. It’s clear these posts struck a chord – customers were quick to comment about their own individual experiences, boosting the posts even further.

Lesson: Acknowledge and solve a customer problem

2. QANTAS

Qantas was above-and-beyond the winner on Instagram this year. In fact, Qantas had the top 24 Instagram posts of our Australian scoreboard brands in 2022. Qantas really took advantage of Instagram’s focus on quality, user-generated photography to get people excited about flying again after a tough couple of years. Your users can be your best marketers – and their content is more likely to feel authentic and engage others. Over on Facebook, Qantas launched their I Still Call Australia Home video – a remixed version of a campaign first done 35 years prior. People flooded to the comments to express how the video affected them (hint: there were tears!) Across all platforms, Qantas had the best, most consistently high Zavy score.

Lesson: Take advantage of user-generated content

1. NRMA INSURANCE

The clear winner across the board: NRMA Insurance.

From the outset, NRMA’s social strategy was clear: tellreal stories about real Australian heroes. The impact was immediate – thecombination of intimate photography and personal quotes got people’s attention,and, perhaps more importantly, it captured their hearts.

Stories were often paired with meaningful initiativeslike rehabilitative music programmes in correctional facilities, or knittedcardigans for children in need – heart-warming projects NRMA’s community couldget behind and would be tempted to share far and wide.

There’s a number of ways we can track the success ofNRMA’s social. Their posts consistently rank at the top for engagement metricssuch as likes, shares and comments. And – using Zavy’s Map tool – we can seethat NRMA have the highest sentiment for their brand across all brands in ourTop 25 Australian brands list. It’s an impressive feat – and a testament to thepower of good, authentic storytelling featuring real, inspirationalAustralians.

Lesson: Nothing beats real humans and good storytelling

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© Zavy 2021
hello@zavy.co
© Zavy 2021